Little things. Someone writing a note to say thank you, a fridge filled with healthy drinks for the office, lunch on me. While we’ve all heard the saying, “It was the straw that broke the camel’s back”. But we rarely think about reversing the comment. “It was the extra pat that inspired another mile.” Okay, […]
Every fall I spiral into this crazy spot where I question everything about my work life. Am I doing the right thing? Is there something else out there I should be doing? Is what I’m doing enough? What would happen if I quit it all, sold everything, moved to a Caribbean beach and sold coconuts? These seasons of […]
During a session at Madison’s DreamBank this week, a group of us gathered to talk about what it looks like to have presentation prowess. The most common concern people want to talk about when I lead sessions like this are related to, “I get so nervous. What can I do to control my nerves when I present?” Let’s discuss […]
Quick disclaimer – this is not a political post or a stance for or against any political party. To clarify, we’re examining societal thought and change. A Scary Time This week President Trump talked about how this is a scary time for young men who could be falsely accused of sexual misconduct (NBC News article). […]
We’ve all been there. Someone asks us for feedback and we wonder, “How much feedback do they want?” Do they want only the positive comments? Do they really want to hear what they should work on? This week I ran into a situation that made me pause and realize that when I don’t provide feedback on both what’s working and […]
We’ve worked on teams where one person does their own thing, in spite of what the others need or what the project scope is. Sometimes it’s a co-worker, our boss, and sometimes, it may even be us. Today’s blog explores the impact of going rogue through some lessons from an aquatic water frog, we’ll call […]
This past weekend, I worked with a cross-generational group (ages 20 – 80) who shared some deep insights about working across generations. Below are key ideas that came from that meeting and rich conversation. I share them with you as excellent advice for intergenerational or everyday relationships. “We all have the same end goal. That’s what should drive us, not our differences”. […]
Customer service. It can be magical, and it can be horrifying – on both the giving and receiving side. If there was one thing that made customer service magical, what would be the distinguishing factors be? From what I’ve seen and experienced, I think two key pieces to making customer service magical for both the giver and receiver […]
Conversations about creating safe places for everyone to work are rarely as clear cut as sexual assault. In fact, rarely are company conversations centered on assault. Mostly the conversations companies need to have are based on gray areas. Subtle areas where people feel put down or where someone’s language inadvertently suggests one gender holds more value than another.
Recently I’ve had two encounters related to integrity that surprised me. Both had to do with how someone acted when they thought no one else was watching them. The consistency between our actions when people are watching us and not watching us is a character trait we know as integrity. Integrity on your teams and […]
