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Lessons from The Power Apron

A few years back, I asked my family for an apron for Christmas. In my mind, it was something feminine and maybe a little frilly, vintage 1950s style. What I received was a black apron with white stripes, very much resembling a power suit. When I asked our daughter why she and dad had picked […]

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Why Good Customer Service Focuses on Spirit-of-the-law Mentality

It’s winter in Wisconsin, and that means slush on the roads and snow on the sidewalks, especially after last week’s generous snowfall from Mother Nature. Our family is what some people label “freaks” when it comes to snow and cold temps. While I dislike the cold, we are purposeful about not letting the snow lock […]

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Our Brains’ Super-Highways

Garbage in. Garbage out. Most of our moms have said this to us at some point. Most likely related to something they really disapproved of. In my case, the record, Sesame Street Fever (it’s a long story…). While I don’t purport using the “garbage in – garbage out” as a way to manipulate people into […]

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Office Work Arounds

Our son has an amazing gift – he’s super-efficient at problem solving. He always has been from the time he’s been little. One day when he was about 6, he desperately wanted to buy this small duck figurine at the store. I told him it wasn’t a good idea because he’d probably lose it, thereby […]