We’ve all been there. Someone asks us for feedback and we wonder, “How much feedback do they want?” Do they want only the positive comments? Do they really want to hear what they should work on? This week I ran into a situation that made me pause and realize that when I don’t provide feedback on both what’s working and […]
We’ve worked on teams where one person does their own thing, in spite of what the others need or what the project scope is. Sometimes it’s a co-worker, our boss, and sometimes, it may even be us. Today’s blog explores the impact of going rogue through some lessons from an aquatic water frog, we’ll call […]
This past weekend, I worked with a cross-generational group (ages 20 – 80) who shared some deep insights about working across generations. Below are key ideas that came from that meeting and rich conversation. I share them with you as excellent advice for intergenerational or everyday relationships. “We all have the same end goal. That’s what should drive us, not our differences”. […]
Customer service. It can be magical, and it can be horrifying – on both the giving and receiving side. If there was one thing that made customer service magical, what would be the distinguishing factors be? From what I’ve seen and experienced, I think two key pieces to making customer service magical for both the giver and receiver […]
